Home delivery service

Most of our products are flat packed and designed in such a way that they are easy for you to take home yourself. However, we can arrange home delivery for you within the store delivery area at a low price. Read more

Picking with delivery service

Choosing to take advantage of this additional service will save you time and energy. You can buy as much as you want without worrying about locating, lifting and loading your furniture. And you can relax knowing that it will all be delivered quickly to your home or office. Once you have chosen your furniture products, simply make a list of the items you want and place an order with an IKEA co-worker. Read more

Assembly services

Choosing to take advantage of this additional service will save you time and energy. You can buy as much as you want without worrying about how you are going to assemble the furniture. Once you have chosen your furniture products, simply make a list of the items you want and place an order with an IKEA co-worker.For sure you can also assemble by yourself to enjoy delight of DIY. Assembly instruction and tools are included in the product package. Read more

Installation service

Choosing to take advantage of this additional service will save you time and energy. Together with our service partners, we will ensure the work is carried out according to your plan and to defined standards. Once you have chosen your IKEA kitchen, talk to a co-worker to start the process. Read more

Kitchen planning

We can help you design your own dream kitchen, together with your dedicated Kitchen Planner, who will support you to make your dream become reality. For more details please call our contact centre. Read more

Return policy

Within 60 days (IKEA FAMILY member within 365 days), you have the products in good condition, and original receipt ( e.g. Store receipt, ISELL No. from IKEA Family etc.) and invoice (if issued), we will refund you via the original form of purchase. Bank card and POS receipt are needed if you have paid in this way. Please note: If your invoice has been accounted or offset, you are required to complete the "Red Letter Information Form" confirmation process on the electronic tax bureau before you can return the goods.

Sorry, we do not accept return of food, household electric equipment, special custom-made products for which a separate agreement is signed prior to purchase, and all products that have already been cut, sewed, or painted. Read more

* The return policy above applies only to the products purchased from IKEA stores, IKEA China website (ikea.cn), IKEA mobile application (IKEA App), IKEA WeChat mini-program, IKEA Tmall store in mainland China.

Old furniture removal

On delivering your new mattress or sofa, we will take the old one away at the same time.
Details please talk to an IKEA co-worker or contact IKEA China Customer Support Center.
Tel: 400-800-2345

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IKEA gift card

Surprise someone today! Choose an IKEA Gift Card and have the cashier load it. Between 100 and 1000 per card. For home furnishing products only. Enterprise Customer please contact with IKEA Business department. Read more

Window installation service

Use our complete window service to measure, customize and install your curtains. Simply pay and the curtains will be delivered to your home. Read more