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FAQ

Three IKEA workers

Top Questions

+ 1. How can I know the delivery scope and delivery fee?
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+ 2. How to book assembly Service?
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+ 3. How to track my delivery order online?
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+ 4. How can I apply for tax invoice?
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+ 5. How to check online product stock?
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+ 6. How to return?
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+ 7. How to contact IKEA customer service?
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Prepare for shopping

+ 1. Is the product price the same in IKEA stores and in IKEA online shop?
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+ 2. What if the product I wanted is out of stock?
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+ 3. How to check online product stock?
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+ 4. How to check online product stock?
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+ 5. What product guarantees and warranties does IKEA offer?
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Payment

+ 1. What payment methods does IKEA accept?
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+ 2. What if the payment amount is over the limitation when I shop online?
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+ 3. What if I experience payment error online?
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Delivery and Assembly Service

+ 1. Does IKEA offer Delivery Service?
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+ 2. How to book assembly Service?
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+ 3. How can I change the delivery or assembly service time after payment?
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+ 4. How to track my delivery order online?
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+ 5. What IKEA can do for me if there is delivery missing, error or damaged?
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Invoice

+ 1. What invoice type does IKEA offer?
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+ 2. Can I have invoice for delivery or assembly etc. for Business service offer?
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+ 3. How can I apply for tax invoice?
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+ 4. What if there is wrong information on the invoice after it has been issued?
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After Sales Service

+ 1. How to return?
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+ 2. Can I have invoice for delivery or assembly etc. for Business service offer?
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+ 3. When I can receive my money refund online?
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+ 4. What service does IKEA offer if the products have quality issues?
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+ 5. When can I find Product recall information on your website?
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+ 6. How to contact IKEA customer service?
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+ 7. Online complaint & advice
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Can not find your answer? Please contact us

Chat

Didn’t find the answer in the FAQ?

Chat service time: Monday – Sunday: 09:00-21:00

Click the Chat button to start a conversation.

Phone
400-800-2345

Voice response service time: 7*24 hours

Agency service time: Monday – Sunday: 09:00-18:00

E-mail

Email us anytime and we’ll get back to you within 48 hours.

Please offer your name, contact phone number and the city you live. Please share product photos if you ask for after sales service.

IKEA Customer Service E-mail address: CS.CNIKEA@IKEA.COM