FAQ

Three IKEA workers

Top Questions

+ 1. How can I know the delivery scope and delivery fee?
- 1. How can I know the delivery scope and delivery fee?
+ 2. How to book assembly service?
- 2. How to book assembly service?
+ 3. How to track my delivery order online?
- 3. How to track my delivery order online?
+ 4. How can I apply for tax invoice?
- 4. How can I apply for tax invoice?
+ 5. How to check online product stock?
- 5. How to check online product stock?
+ 6. How to return?
- 6. How to return?
+ 7. How to contact IKEA customer service?
- 7. How to contact IKEA customer service?

Prepare for shopping

+ 1. Are the prices at online store the same as those in-store?
- 1. Are the prices at online store the same as those in-store?
+ 2. What if the product is out of stock?
- 2. What if the product is out of stock?
+ 3. How to check online product stock?
- 3. How to check online product stock?
+ 4. What product guaranteepolicy does IKEA offer?
- 4. What product guaranteepolicy does IKEA offer?

Payment

+ 1. What payment methods does IKEA accept?
- 1. What payment methods does IKEA accept?
+ 2. What if the payment amount is over the limitation when I shop online?
- 2. What if the payment amount is over the limitation when I shop online?
+ 3. What if I experience payment error online?
- 3. What if I experience payment error online?

Delivery and Assembly Service

+ 1. How can I know the delivery scope and delivery fee?
- 1. How can I know the delivery scope and delivery fee?
+ 2. How to book assembly service?
- 2. How to book assembly service?
+ 3. How can I change the delivery or assembly service time after payment?
- 3. How can I change the delivery or assembly service time after payment?
+ 4. How to cancel the delivery service?
- 4. How to cancel the delivery service?
+ 5. How to track my delivery order online?
- 5. How to track my delivery order online?
+ 6. What if the product items have defects or are damaged upon arrival?
- 6. What if the product items have defects or are damaged upon arrival?

Invoice

+ 1. What invoice type does IKEA offer?
- 1. What invoice type does IKEA offer?
+ 2. Can I have invoice for delivery or assembly service ?
- 2. Can I have invoice for delivery or assembly service ?
+ 3. How can I apply for tax invoice?
- 3. How can I apply for tax invoice?
+ 4. What if there is wrong information on the invoice after it has been issued?
- 4. What if there is wrong information on the invoice after it has been issued?

After Sales Service

+ 1. Under what circumstances can I return or exchange my products?
- 1. Under what circumstances can I return or exchange my products?
+ 2. Do I need to pay the refund delivery fees?
- 2. Do I need to pay the refund delivery fees?
+ 3. How to cancel my order before I receive my goods?
- 3. How to cancel my order before I receive my goods?
+ 4. How to track the refund status?
- 4. How to track the refund status?
+ 5. What service does IKEA offer if the products have quality issues?
- 5. What service does IKEA offer if the products have quality issues?
+ 6. Where can I find product recall information on your website?
- 6. Where can I find product recall information on your website?
+ 7. How to contact IKEA customer service?
- 7. How to contact IKEA customer service?
+ 8. Online complaint & advice
- 8. Online complaint & advice

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IKEA Customer Service E-mail address: CS.CNIKEA@IKEA.COM