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Delivery service

Most of our products are flat packed and designed in such a way that they can easily fit in your car. However, if you prefer to have your purchase delivered, you can choose among our range of delivery options.

Shopping at IKEA.cn , IKEA Shoppable Mini Program and IKEA APP

If you’re placing an order online, we offer the following delivery options:

Shopping at your local IKEA store

If you shop at IKEA store, we offer the following delivery options:

For online order:

Parcel delivery

Parcel range is based on weight less than 30kg, length less than 1.0m, width and height both less than 0.7m, and total length of each item less than 1.65m.

Note:

 Live plants, food, articles with assorted colours, metered fabric, knives, large vases, wall/floor mirrors and rolling package mattress are excluded.
 

Delivery Area

Online delivery area covered 301 cities in China. Most of parcels in majority cities will be delivered within 3 days when the stock at good condition but will be some delay if the stock on the way of transit or during peak period. For the collected customized sofa cover, the parcel will be delivered within 8 days because of production on demand. You can check your delivery area availability by filling in address at shopping cart page with products added.

Delivery Price

• Staring from ¥9.9/Parcel package. (Delivery prices may vary depending on distribution from different warehouses.) For each additional 3KG other than the starting 3KG, parcel delivery price will increase by 5 CNY.

• When all items in the same order are delivered by parcel delivery and the paid amount (excluding delivery or service charges) is over ¥299, the order is eligible for free delivery. Multiple orders with a combined amount of ¥299 or more are not eligible for parcel delivery. When the order includes any one truck delivery item, the free delivery service is not available. (The following remote areas are not eligible for the service: Hainan, Xinjiang, Gansu, Ningxia Hui Autonomous Region, Qinghai, Tibet.)

 

 

Truck delivery

• For the big furniture and non-parcel range products, we provide you with various truck delivery options.

• IKEA always cares for the planet environment, most of our deliveries will be done by EV trucks.

Delivery Area

Online delivery area covers 301 cities in China and will be delivered at your date of choice among the delivery dates we provided. Lead time of truck delivery service in most cities is about 1 week when stock is at good condition, but might be delayed if product stock level is low or during peak period. You may check your delivery area availability by filling in address at shopping cart page with products added.

Delivery Price

•  ¥149/order, for cities with IKEA stores, and all cities within Shanghai, Jiangsu and Zhejiang province. (Delivery settings in some area might be different.)

•  ¥199/order, for all cities in Guangzhou Province except for Shenzhen, Foshan, Guangzhou (these 3 cities are with 149 per order).

•  ¥279/order, for all other cities without IKEA stores.

• When an order is over 150kg, there is additional charge of ¥60 per 150kg. For details, please check the table below.
Price is valid from 1st, July, 2022.

Important

● Please make sure that consignee is available at the appointed time & address, if not, you need to pay delivery charge again.

● If you need to change the delivery time for your personal reason, please contact IKEA customer support center at least one day before the promised date, choose the new date, and finish the 2nd time delivery within 7 days after the original booked date. Details please refer to the date which aligned between you and IKEA customer support centre.

● If we fail to deliver for 3 times or above due to your faults, or if under any condition that we fail to reach you multiple times due to no answere, no connection or service suspended, IKEA is entitled to cancel your order without your consent.

● If it needs to delivery into compound apartment, please make sure the handrail and footstep is in place, and the width of corridor is more than 80cm in order to secure enough space for carry big furniture like mattress or sofa.

● For safety reason, delivery service through windows or balconies is not available.


For purchase in store:

When visiting our stores, you have different options to have your purchase delivered to your home. And, we don’t just stop at your front door, we deliver all the way to your room of choice.

Delivery service

Most of our products are flat packed and designed in such a way that they are easy for you to take home yourself. However, we can arrange home delivery for you within the store delivery area at a low price. See details below for more information about deliveries in your area.

Delivery price:

When the truck delivery order less than 300kg,
-      Start from ¥149/order, for the cities where have IKEA stores.

•  The price of out of city, please check with IKEA co-worker.

•  When an order is over 150kg, there is additional charge of ¥60 per 150kg.

•  If an order is over 2000kg or 20m³, please contact IKEA business.

-      Packaging service

•  ¥40/ticket for product packaging including fragile ones.

•  ¥70/piece for disassembling and packing As-Is products.

•  If you need help to carry products onto 7th floor and above without taking elevator, we would charge ¥30 per floor.

Price is valid from 15th Mar. 2020.

Important

● Please make sure that consignee is available at the appointed time & address, if not, you need to pay delivery charge again.

● If you need to change the delivery time for your personal reason, please contact IKEA customer support centre at least one day before the promised date, choose the new date, and finish the 2nd time delivery within 7 days after the original booked date. Details please refer to the date which aligned between you and IKEA customer support centre.

● If it needs to delivery into compound apartment, please make sure the handrail and footstep is in place, and the width of corridor is more than 80cm in order to secure enough space for carry big furniture like mattress or sofa.

● For safety reason, delivery service through windows or balconies is not available.

● Customers could go for Exchange and Returns process if products on picking-list are out of stock.

● The products price on picking-list is the same as in store price as when the list is generated.

Other delivery options

  • IKEA also provides various delivery options for both online (except for IKEA Tmall) and offline stores. For online customers you can check if the delivery options are available on the checkout page. For offline store customers you may check with IKEA co-workers. Please note the delivery options availability are subject to stock availability and IKEA delivery network. 
  • Click and Collect:20 CNY +, Check in for details.
  • Range of Days

•  Delivery Fee:¥69+ per order

•  Delivery Time:You can check if Range of Days is available on the checkout page. You will be able to choose one of the  “3-Day Delivery Range” IKEA provided. Our delivery service provider will confirm the exact delivery date with you 24 hours prior to your choice of “3-Day Delivery Range”. Please make sure you are at home on the agreed date to receive your delivery.

•  Note: We are sorry that you may only re-schedule to a further date than your initial booking. Express Delivery, Range of Days and orders with assembly service booked cannot be re-scheduled.

•  For offline delivery options you may check with IKEA co-workers in store.

  • Express Delivery

•  Delivery Fee:¥199+ per order

•  Delivery Time: You can check if Express

•  Delivery is available on the checkout page. For offline customers please check with IKEA in store co-workers. The express delivery will be delivered at 7pm to 9pm.

•  Note: We are sorry that you may only re-schedule to a further date than your initial booking. Express Delivery, Range of Days and orders with assembly service booked cannot be re-scheduled.

Price addiction

  Weight

 Price  Addiction

  0 - 150kg

  0CNY

  151 - 300kg

  60CNY

  301 - 450kg

  120CNY

  451 - 600kg

  180CNY

  601 - 1000kg

  360CNY

  1001kg and above

  Please check with our online chat

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