Customer service

Planning Tools

Become your own designer with our planning tools.

Delivery

We'll bring your purchases straight to your home.

Assembly

We help you piece it all together.

Return policy

It’s OK to change your mind.

1. How can I know the delivery scope and delivery fee?

Currently, Online delivery area covered 301 cities in China. We provide parcel delivery and truck delivery in 306 cities. You can check your delivery area availability and delivery fee by filling in address and zip code at shopping cart page with products added.

For more detail information please refer to delivery service page.

3. How to track my delivery order online?

IKEA service supplier will contact you before the promised time For delivery order status, you can check details on Wechat mini-program ‘IKEA Family’. For online orders, the delivery status is updated in “My order” page online, and you can contact with IKEA through online chat.

4. How can I apply for tax invoice?

When shopping at IKEA online: You will receive the order confirmation with digital receipt by email after completing online purchase. Scan the QR code in the right corner of your digital receipt and apply the electronic ordinary invoice or VAT special invoice yourself according to the system guideline. The VAT invoice will be sent out separately from your products after 15 days from your payment time.

When shopping in an IKEA store: You can apply for electronic ordinary invoice yourself by scanning a QR code at the bottom of your receipt. Or you can bring your company invoice information to IKEA Store Invoice Desk to apply for special VAT invoice.

5. How to check online product stock?

After filling in address and zip code on shopping bag page, the availability of the items would show. If you are reminded that ”the product is out of stock" in shopping bag, it means that the product is out of stock in this area. You can buy in retail store after checking the stock on product details page or move to wish list and buy later.