Customer service

1. How can I know the delivery scope and delivery fee?

Currently, Online delivery area covered 301 cities in China. We provide parcel delivery and truck delivery in 301 cities. You can check your delivery area availability and delivery fee by filling in address and zip code at shopping cart page with products added.

For more detail information please refer to delivery service page.

2. How to book assembly Service?

IKEA offers two kinds of assembly services within delivery areas in China.

Book assembly service via platform "Wanshifu": Please place an order first, then scan QR code with WeChat to book assembly service on the platform.

Book IKEA assembly service: Place an order first, then choose the assembly service in shopping bag , IKEA customer service will contact you to confirm assembly service fee and service time based on products you had already bought.

For more detail information please refer to assembly service page.

3. How to track my delivery order online?

IKEA service supplier will contact you three hours before the promised time For delivery order status, you can check details on Wechat mini-program ‘IKEA Family’.  For online orders, the delivery status is updated in “My order” page online, and you can contact with IKEA through online chat.

4. How can I apply for tax invoice?

* Due to invoice system upgrading, currently you can only use Alipay to scan the QR code in the Email sent to you for invoice.

When shopping at IKEA online: You will receive the order confirmation with digital receipt by email after completing online purchase. Scan the QR code in the right corner of your digital receipt and apply the electronic ordinary invoice or VAT special invoice yourself according to the system guideline. The VAT invoice will be sent out separately from your products after 15 days from your payment time.

When shopping in an IKEA store: You can apply for electronic ordinary invoice yourself by scanning a QR code at the bottom of your receipt. Or you can bring your company invoice information to IKEA Store Invoice Desk to apply for special VAT invoice.

5. How to check online product stock?

After filling in address and zip code on shopping bag page, the availability of the items would show. If you are reminded that ”the product is out of stock" in shopping bag, it means that the product is out of stock in this area. You can buy in retail store after checking the stock on  product details page or move to wish list and buy later.

6. How to return?

Return policy

7. How to contact IKEA customer service?

please click the chat button on the right to start a conversation or contact customer service by phone: 400-800-2345. 

Phone service time: Monday – Sunday: 09:00-18:00

Chat service time: Monday – Sunday: 09:00-21:00