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Contact us

Question or query, help is at hand. Contact IKEA customer services or find the answer below.

Contact us

Customer service working hours during 2020 Chinese New Year:

From Jan 26th, the service hours of Chat service will be adjusted to:

Monday – Sunday: 09:00-21:00

The date of resumption to regular business hours will be notified separately.

Sorry for the inconvenience caused.


Click the chat box on the right bottom, or scan QR code to start a conversation.

Chat service time: Monday – Sunday: 09:00-21:00



Voice response service time: 7*24 hours
Agency service time:

Monday – Sunday: 09:00-21:00


IKEA Customer Service E-mail address:

Email us anytime and we’ll get back to you within 24 hours.
Please offer your name, contact phone number and the city you live. Please share product photos if you ask for after sales service.

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