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Contact us

Question or query, help is at hand. Contact IKEA customer services or find the answer below.

Ways to contact us

Not finding what you are looking for in our most frequently asked questions? Reach out to us. Here are the different ways to get in touch.

Chat

Click the chat box on the right bottom, or scan QR code to start a conversation.

Chat service time: Monday – Sunday: 09:00-21:00

Phone

400-800-2345

Voice response service time: 7*24 hours
Agency service time:

Monday – Sunday: 09:00-21:00

E-mail

IKEA Customer Service E-mail address: cs.cnikea.cn@ikea.com.

Email us anytime and we’ll get back to you within 24 hours.
Please offer your name, contact phone number and the city you live. Please share product photos if you ask for after sales service.

Top Questions

Currently, Online delivery area covered 301 cities in China. We provide parcel delivery and truck delivery in 301 cities. You can check your delivery area availability and delivery fee by filling in address and zip code at shopping cart page with products added.

For more detail information please refer to delivery service page.

IKEA offers two kinds of assembly services within delivery areas in China.

Book assembly service via platform "Wanshifu": Please place an order first, then scan QR code with WeChat to book assembly service on the platform.

Book IKEA assembly service: Place an order first, then choose the assembly service in shopping bag , IKEA customer service will contact you to confirm assembly service fee and service time based on products you had already bought.

For more detail information please refer to assembly service page.

IKEA service supplier will contact you three hours before the promised time For delivery order status, you can check details on Wechat mini-program ‘IKEA Family’. For online orders, the delivery status is updated in “My order” page online, and you can contact with IKEA through online chat.

Get your answer right now