It’s OK to change your mind
Within 60 days (IKEA Family member within 365 days), you have the products in good condition, and original receipt ( e.g. Store receipt, ISELL No. from IKEA Family etc.) and invoice (if issued), we will refund you via the original form of purchase. Bank card and POS receipt are needed if you have paid in this way.
Sorry, we do not accept return of food, plants, AS_IS products, customized products, household electric equipment and all products that have already been cut, sewed or painted.
* The return policy above applies only to the products purchased from IKEA stores, IKEA China website (ikea.cn), IKEA mobile application (IKEA App), IKEA WeChat mini-program, IKEA Tmall store in mainland China.
Shopping at www.IKEA.cn and IKEA APP
IKEA offer home collection service for return with IKEA appointed the 3rd party supplier at reasonable price. You can also arrange your prefer transportation supplier to pick up goods from your home. Please contact with IKEA co-worker to confirm the return location.
For assembled products, please disassemble and pack them. It is helpful to keep the original product package and delivery boxes for couple of weeks in case you need to package the products for return.
When the returned products arrived at IKEA, we will issue refund within 7 days. You will get money refund through the original payment methods.
You can also bring your online purchased products to a nearby store to return.
Before the order is delivered to you, please log in www.IKEA.cn to cancel your order under "Order history". If under any circumstance that your order is failed to be cancelled, please contact our online customer service.
For delivery fees
If the order is cancelled on the same day of delivery or after the delivery service is completed, the shipping fee will not be refunded.
After the pickup service is completed, the pickup fee will not be refunded.