Return policy

Return unopened or unused IKEA products for a full refund. Assembled furniture can also be returned if in good condition.

Return policy

It’s OK to change your mind

Within 60 days (IKEA FAMILY member within 365 days), you have the products in good condition, and original receipt and invoice (if issued), we will refund you the same way as you have paid. Bank card and bank card POS receipt are needed if you have paid in this way. Sorry, we do not accept return of food, plants, AS_IS products, customized products, household electric equipment and all products that have already been cut, sewed or painted.

* The return policy above applies only to the products purchased from IKEA stores and IKEA official ecommerce stores in mainland China.

How to return:

• “Product in good condition” means products could sell again as normal commodity, which are not damaged or deformed, no stains, not been washing or used.

Shopping at www.IKEA.cn and IKEA APP
    o You can apply return through online chat.
    o IKEA offer home collection service for return with IKEA appointed the 3rd party supplier at reasonable price. You can also arrange  your prefer transportation supplier to pick up goods from your home. Please contact with IKEA co-worker to confirm the return location.
    o When the returned products arrived at IKEA, we will issue refund within 7 days. You will get money refund through the original payment methods.
    o It is helpful to keep the original product package and delivery boxes for couple of weeks in case you need to package the products for return.、

Shopping at your local IKEA store
    o Please bring the products together with the digital receipt, to store exchange & return department for apply service.
    o If you need home collection service, please contact IKEA customer service through online chat.