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Jackline Kibunja

Team Leader, Customer Relations

“I see the warmth in how we interact with customers and with each other.”

How did you get started in IKEA and what have you done so far?
I started in November, 2011 with a six-month internship. I really liked it and I liked what I was doing. They offered me a summer job in 2012 and ever since then I’ve been working at IKEA Malmö.

Why did you want to work with IKEA?
I was looking for a job and IKEA is one of the best employers in Sweden. I wanted to try.

What are the most inspiring responsibilities or tasks you have in your current role?
I love being on the floor as a team leader. It’s challenging, but I really like it. It’s very fast-moving. You are greeter, a cashier and always helping with so many questions. You learn so much when you are a team leader. It can be challenging and fun. I like working with people. I like talking to people and helping people, both customers and co-workers.

What advice would you give someone thinking about this job?
I would tell them you have to be a people person. You have to be able to interact with people and tolerate stress. You have to be positive the whole day and have a smile for everyone, from the first customer to the last customer. You get used to it and can concentrate on the customer in front of you.

What is your favourite aspect of the IKEA culture and values?
I like how we treat each other. We all see each other as equals. Even the manager is treated like an equal. I like that about IKEA. I like the way they hire people from all different cultures. They give everybody opportunities to work there. Sometimes it doesn’t matter what education you have, it’s about getting in and getting the experience. We all have a voice.

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