Everyday life at home and work puts high demands on office chairs. These work chairs have been tested according to high standards for professional office use (EN 1335, Ansi/BIFMA X5.1-2011) and meets our strict standards for quality and safety. For this reason, we are able to offer a 10-year guarantee against defects in materials and workmanship in the moving parts and frame.
How long is the guarantee valid?
The guarantee remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
What is covered under this guarantee?
The guarantee covers defects in material and workmanship on the following parts of the work chair:
• The structural frame
• Moving parts
Moving parts are components with moving functions or adjustable functions. The guarantee covers the intended function for the components of the castors, gas cylinder, mechanism, armrest and back rest adjustment mechanism.
What will IKEA do to correct the problem?
IKEA will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, IKEA through its own service operations, will then, at its sole discretion, either repair the defective product or replace it with the same or a comparable product. If it is covered by this guarantee, IKEA will pay the costs of repairs, spare parts, labour and travel for repair staff, that IKEA incur, provided that the product is accessible for repair without special expenditure. This does not apply to any repair work not authorized by IKEA. Replaced parts become the property of IKEA.
If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. It is IKEA that determines, at its sole discretion, what constitutes an appropriate replacement.
What is not covered under this guarantee?
This guarantee does not apply to the product if it has been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.
This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
This guarantee does not apply if the work chair has been placed outdoors or in a humid environment e.g. bathroom.
This guarantee does not cover consequential or incidental damages.
For customers in the US only: some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you.
General legal rights
Our guarantees give you specific legal rights. It does not in any way affect the rights given to you by law. Items excluded from the IKEA free extended guarantees will still be covered by the rights given to you by law. You can obtain information about your legal rights from your local Trading Standards offices or Citizens Advice Bureaus.
How to reach us if you need service
Contact your local IKEA store. You will find the address and phone number in the IKEA catalogue or at www.IKEA.cn.