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Quality Guarantees-Kitchen

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METOD kitchen system guarantee

What is covered under this guarantee?
This guarantee covers all the following parts of the METOD kitchen system:

• Cabinet frames (except for TUTEMO and HÖRDA)
• Fronts
• UTRUSTA hinges
• MAXIMERA fully-extending drawers
• UTRUSTA shelves of tempered glass and melamine
• Legs and plinth
• Cover panels
• Deco strips/mouldings
• Worktops (except for LILLTRÄSK)
• Sinks (except FYNDIG sinks)
• UTRUSTA dish drainers for wall cabinet
• VÅGLIG connecting rail
• UTRUSTA supporting frame for waste

Free 10 year guarantee

FÖRVARA drawers, UTRUSTA wire baskets, TUTEMO and HÖRDA open cabinet have a 10-year guarantee.

Free 5 year guarantee

UTRUSTA push-opener, electrical, ERSÄTTARE sliding-hinge for semi integrated dishwasher and BEHJÄLPLIG sliding-hinge for fully integrated dishwasher.

Products not covered under 25, 10 or 5 years guarantee
Knobs, handles, KNOXHULT kitchen, FYNDIG kitchen, FYNDIG sink and LILLTRÄSK worktop.

What is not covered under this guarantee?
This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.

Follow our assembly instructions, installation instructions and care instructions carefully. This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.

This guarantee does not cover incidental or consequential damage.

Kitchen mixer taps guarantee

What is covered under this guarantee?
The 10-year guarantee is valid for all kitchen mixer taps at IKEA. This guarantee applies to domestic use only and covers defects in material and workmanship in all kitchen mixer taps. Our kitchen mixer taps are tested well beyond all relevant international standards and we use only top brand components to secure our 10 year guarantee promise.

This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts, accidents or waterborne debris. It also does not apply to the filter/aerator which should be cleaned regularly or replaced when worn out.

Follow our assembly instructions and care instructions carefully. This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.

This guarantee does not apply if the products have been used for public use, outdoors or in a corrosive environment. It also does not cover accidental damage.

For customers in the US only: some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you.

Appliances guarantee

What is covered under this guarantee?
The guarantee covers faults of the appliance, which have been caused by faulty construction or material faults from the date of purchase from IKEA. This guarantee applies to domestic use only. The exceptions are specified under the headline “What is not covered under this guarantee?”

Which appliances are covered under this guarantee?
The free five-year (5) guarantee is valid for all domestic IKEA kitchen appliances and covers defects in materials and workmanship.

Which appliances are not covered under this guarantee?
All appliances purchased from IKEA before 1st of August 2007. For appliances named TILLREDA or LAGAN, a guarantee is valid for two years from the date of purchase.

What is not covered under this guarantee?
Deliberate or negligent damage, damage caused by failure to observe operating instructions, incorrect installation or by connection to the wrong voltage, damage caused by chemical or electro-chemical reaction, rust, corrosion or water damage including but not limited to damage caused by excessive lime in the water supply, damage caused by abnormal environmental conditions.

• Consumable parts including batteries and lamps.
• Non-functional and decorative parts which do not affect normal use of the appliance, including any scratches and possible colour differences.
• Accidental damage caused by foreign objects or substances and cleaning or unblocking of filters, drainage systems or soap drawers.
• Damage to the following parts: ceramic glass, accessories, crockery and cutlery baskets, feed and drainage pipes, seals, lamps and lamp covers, screens, knobs, casings and
• Cases where no fault could be found during a technician’s visit.
• Repairs not carried out by our appointed service providers and/or an authorised service contractual partner or where non-original parts have been used.
• Repairs caused by installation which is faulty or not according to specification.
• The use of the appliance in a non-domestic environment i.e. professional use.
• Transportation damages. If a customer transports the product to their home or other address, IKEA is not liable for any damage that may occur during transport. However, in case of IKEA delivery of the product to the customer’s delivery address, then eventual damages to the product that occurs during this delivery will be covered by IKEA, (but not under this guarantee). For claims under this last particular condition the customer should contact IKEA Customer Service at www.IKEA.com
• Cost for carrying out the initial installation of the IKEA appliance.

These restrictions do not apply to fault-free work carried out by a qualified specialist using our original parts in order to adapt the appliance to the technical safety specifications of another EU country.

Read other quality guarantees