IKEA urges customers who have a PATRULL safety gate to immediately stop using it and to bring it back to any IKEA store for a full refund.
IKEA has received customer reports where PATRULL safety gates have opened unexpectedly and children have fallen down stairs. Some of the incidents have required medical attention. A third party investigation has shown that the locking mechanism is not reliable, posing a risk for small children, despite approved tests to applicable standards.
“At IKEA, we have a zero tolerance regarding child safety. We want to offer safe and healthy products and we think that children are the most important people in the world. Whenever we get indications of a possible safety issue with any of our products, we act. We cannot accept that there is a risk of injury while playing and as an immediate and precautionary action we recall all PATRULL safety gates” says Maria Thörn, Acting Business Area Manager at Children´s IKEA.
IKEA is not willing to risk children´s safety and therefore urges all customers that have a PATRULL safety gate to immediately stop using it and to bring it back to any IKEA store for a full refund.
PATRULL safety gate, PATRULL KLÄMMA and PATRULL FAST have been sold on all IKEA markets. Proof of purchase (receipt) is not required. For more information, please visit www.IKEA.cn or contact IKEA toll-free 400-800-2345.
IKEA apologizes for any inconvenience this may cause.