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IKEA issuing a customer awareness action in China due to label non-compliance
IKEA is issuing a customer awareness action in China regarding FRUKTKAKA Kadai wok 24 grey and KUNGSTIGER chopsticks 4 pairs red, due to local label non-compliance.
IKEA develops its products using a rigorous risk assessment and testing program, to make sure that the products live up to all applicable laws and standards on the markets where they are sold. Despite this, it has come to our attention that FRUKTKAKA Kadai wok 24 grey and KUNGSTIGER chopsticks 4 pairs red have not been marked according to certain local requirements that are mandatory in China. The maximum temperature should have been printed on the product label.
Customers in China who own a FRUKTKAKA Kadai wok 24 grey or KUNGSTIGER chopsticks 4 pairs red, can access relevant product information on IKEA.cn, and download a correct label, or contact their local store and request a label by mail.
Please note that FRUKTKAKA Kadai wok 24 grey and KUNGSTIGER chopsticks 4 pairs red remain safe for customary use. The materials in all IKEA food contact products are chosen to withstand normal expected usage and temperatures.
IKEA apologizes for any inconvenience this customer awareness action may cause.
For more information, please visit www.IKEA.cn or consult IKEA co-workers in store. You could also contact online customer service by scanning the QR code below, email to email@example.com or call the customer service hotline 4008002345 to contact IKEA customer service center.