IKEA announces recall for repair action of certain LETTAN mirrors, due to breaking wall fittings
IKEA urges all customers who own an affected LETTAN mirror to stop using it, and to order replacement wall fittings free of charge.
Customer safety is the starting point for IKEA. Therefore, we are announcing a recall for repair action on LETTAN mirrors with a date stamp before and including 2105 (YYWW), due to risk of breaking wall fittings.
Below is a label example, with the location of the date stamp highlighted in red.
IKEA develops its products using a rigorous risk assessment and testing program, to make sure that the products live up to all applicable laws and standards on the markets where they are sold.
Despite this it has come to our attention that some of the fittings that attach LETTAN mirrors to the wall, have been breaking. This has in turn led to some mirrors unexpectedly falling. Therefore, we urge all customers who own an affected LETTAN mirror to stop using it, and to order replacement wall fittings free of charge.
IKEA apologizes for any inconvenience this recall for repair action may cause.
To order the required number of the replacement fitting with item number 139298/1, please visit www.IKEA.cn or consult IKEA co-workers in store. You could also contact online customer service by scanning the QR code below, email to email@example.com or call the customer service hotline 4008002345 to contact IKEA customer service center.
The wall fitting exchange instructions are as below for reference.