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OUR SERVICES

Delivery services

Most of our products are flat packed and designed in such a way that they can easily fit in your car. However, if you prefer to have your purchase delivered, you can choose among our range of delivery options.

Shopping at IKEA.cn
If you’re placing an order online, we offer the following delivery options:
Pictogram of a truck.

Parcel delivery
Parcel range is based on Weight <30kg, Length <1.0m, Width and Height<0.7m, L+H+W<1.65m, excluding live plants, food, articles with assorted colours, metered fabric, knives, batteries, large vases and wall/floor mirrors, rolling package mattress.

Delivery area
Online delivery area covered 149 cities in China. Most of parcels in majority cities will be delivered within 3 days when the stock at good condition but will be some delay if the stock on the way of transit or during peak period. You can check your delivery area availability by filling in address and zip code at shopping cart page with products added.

Delivery price
¥9.9/Parcel package. One package should<30kg. For packages over 30kg, additional parcels will be sent, at a rate of ¥9.9 for each additional 30kg.
Price valid date: 16th Oct. 2018 to 31st Dec. 2018

Truck delivery
For the large furniture and non-parcel range products, we can service you with truck delivery service.

Delivery area
Online delivery area covered 149 cities in China. Majority cities truck delivery lead time is about 1 week when the stock at good condition but will be some delay if the stock on the way of transit or during peak period. You can check your delivery area availability by filling in address and zip code at shopping cart page with products added.

Delivery price
When the truck delivery order volume < 20 M³,
- ¥69/order, for the cities where have IKEA stores.
- ¥99/order, for the cities in the same provinces where have IKEA stores.
- ¥199/order, for the cities in the provinces where have no IKEA stores.
If the order volume is over 20 M³, please contact IKEA through online chat for details.
Price valid date: 16th Oct. 2018 to 31st Dec. 2018.

Important
●Please make sure that consignee is available at the appointed time & address, if not, you need to pay delivery charge again.
●If you need to change the delivery time for your personal reason, please contact IKEA customer support centre at least one day before the promised date, choose the new date, and finish the 2nd time delivery within 7 days after the original booked date. Details please refer to the date which aligned between you and IKEA customer support centre.
●If it needs to delivery into compound apartment, please make sure the handrail and footstep is in place, and the width of corridor is more than 80cm in order to secure enough space for carry big furniture like mattress or sofa.
●For safety reason, delivery service through windows or balconies is not available.
●We can’t merge delivery order.
●Please check article quantity and product package in a good condition before sign off for goods receiving.

Shopping at your local IKEA store
When visiting our stores, you have different options to have your purchase delivered to your home. And, we don’t just stop at your front door, we deliver all the way to your room of choice.

Delivery service
Most of our products are flat packed and designed in such a way that they are easy for you to take home yourself. However, we can arrange home delivery for you within the store delivery area at a low price. See details below for more information about deliveries in your area.

Delivery price
When the truck delivery order volume < 20 M³,
- ¥49/order, for the cities where have IKEA stores.
The price of out of city, please check with IKEA co-worker.
If the order volume is over 20 M³, please contact IKEA through online chat for details.
Price valid date: 1st Sep. 2018 to 31st Dec. 2018.

Important
●Please make sure that consignee is available at the appointed time & address, if not, you need to pay delivery charge again.
●If you need to change the delivery time for your personal reason, please contact IKEA customer support centre at least one day before the promised date, choose the new date, and finish the 2nd time delivery within 7 days after the original booked date. Details please refer to the date which aligned between you and IKEA customer support centre.
●If it needs to delivery into compound apartment, please make sure the handrail and footstep is in place, and the width of corridor is more than 80cm in order to secure enough space for carry big furniture like mattress or sofa.
●For safety reason, delivery service through windows or balconies is not available.
●We can’t merge delivery order.
●Please check article quantity and product package in a good condition before sign off for goods receiving.

Picking with delivery service
Choosing to take advantage of this additional service will save you time and energy. You can buy as much as you want without worrying about locating, lifting and loading your furniture. And you can relax knowing that it will all be delivered quickly to your home or office. Once you have chosen your furniture products, simply make a list of the items you want and place an order with an IKEA co-worker. The co-worker will guide you through the process and arrange to have your furniture picked and delivered.

Picking price
¥20/order
Price valid date: 1st Sep. 2018 to 31st Dec. 2018.

Important
●Separated picking service is not available, Delivery and assembly service fee are not included in picking service fee.
●Picking with delivery service only for furniture, excluding fragile, plants, sewing fabric and bargain corner items.
●Products with picking service are not guaranteed in stock. Customers could go for Exchange and Returns process if products on picking-list are out of stock.
●The products price on picking-list is the same as in store price as when the list is generated.
●The service charged is not refundable if the picking task is already executed.
Pictogram of a parcel and a truck.Pictogram of a truck.Pictogram of a truck.Pictogram of a shopping list and a truck.