Customer service
Question or query, help is at hand. Contact IKEA customer services or find the answer below.
Get your answer right now:
- How to log on to the IKEA website for the first time?- What if my account has been disabled?- How can I know the delivery scope and delivery fee?- How to track my delivery order online?- How can I apply for tax invoice?- How can I register as an IKEA FAMILY member?See all FAQ
Contact us
Voice response service time: 7x24 hours
Agency service time: Monday – Sunday: 09:00-21:00
Agency service time: Monday – Sunday: 09:00-21:00
Phone
400-800-2345
Chat
Didn’t find the answer in the FAQ?
Chat service time: Monday – Sunday: 09:00-21:00
Click the Chat button to start a conversation.
Click the Chat button to start a conversation.
E-mail
E-mail us anytime and we’ll get back to you within 48 hours.
Please offer your name, contact phone number and the city you live. Please share product photos if you ask for after sales service.
IKEA Customer Service E-mail address: CS.CNIKEA@IKEA.COM
IKEA Customer Service E-mail address: CS.CNIKEA@IKEA.COM
Good to know
Whether you want to know more about a specific product or simply where to download our apps, you’ll find all the information you need in the links below.
About our products
From buying guides to assembly instructions, find all our product information in one place
Planning toolsAssembly instructionsGuarantees and warrantiesPrice guaranteeSecure it! Creating safer homes together
About shopping
Discover how to make the most of your IKEA shopping experence.
Find your storeIKEA gift cardIKEA appsWays to shop at IKEA
Return policyCatalogue and brochures
Our services
Learn more about the IKEA services designed to make your life easier.
Picking and Delivery
Assembly Kitchen planning
Kitchen installation
Removal & recycling
All our services
