How long is the guarantee valid?
The guarantee for PRÄRIE floor remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
What is covered under this guarantee?
We guarantee that in normal use the flooring will not wear through, not fade from sunlight and not stain permanently.
PRÄRIE flooring complies with User Class 31 of EN 13329 which means it is suitable for use in all rooms in a home, except for rooms such as bathrooms, damp cellars and basements and rooms with a floor drain, and is also suitable for light commercial use, such as flooring with light wear in small offices and meeting places – not in shops.
What will IKEA do to correct the problem?
IKEA will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, IKEA through its own service operations, will then, at its sole discretion, either repair the defective product or replace it with the same or a comparable product. If it is covered by this guarantee, IKEA will pay the costs of repairs, spare parts, labour and travel for repair staff, that IKEA incur, provided that the product is accessible for repair without special expenditure. This does not apply to any repair work not authorized by IKEA. Replaced parts become the property of IKEA.
If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. It is IKEA that determines, at its sole discretion, what constitutes an appropriate replacement.
What is not covered under this guarantee?
This guarantee does not apply if PRÄRIE floor has been used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.
This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
This guarantee does not apply if the floor has not been laid according to the floor laying instructions supplied by IKEA.
This guarantee does not apply if the floor has been laid in an area other than those recommended by IKEA.
This guarantee does not cover consequential or incidental damage.
For customers in the US only: some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you.
Laminated flooring should never be sanded, waxed or polished. The hardwearing surface is easy to clean and maintain. Normal cleaning, such as sweeping, vacuuming and dry mopping only if the floor is slightly dirty. Stains are removed with a moist cloth. If needed, the floor should be damp mopped with a mild detergent and dried with a cloth.
Soap, wax or floor polish should never be used on laminated flooring, because they leave a film that attracts dirt and dust.
If the damage is more serious, you can replace one plank or several. Because laminated flooring doesn’t bleach from sunlight, you can replace an old plank with a new one without worrying about any shifts in colour.
Take good care of your floor by using felt floor protectors under your furniture and floor protectors under things with rolling castors. It’s also a good idea to put a doormat in front of the entrance as an effective way to stop gravel and pebbles from coming in. Because laminated flooring is wood-based, it’s important to always wipe up any water from the floor.
NOTE: Never pour water directly on the floor.
How country, provincial and state law applies
This guarantee gives you specific legal rights, and is in addition to your statutory legal rights.
How to reach us if you need service
Contact your local IKEA store. You will find the address and phone number in the IKEA catalogue or at www.IKEA.com.